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STAND
OUT CUSTOMER SERVICE TO
GIVE YOUR ORGANIZATION THE EDGE...
Learn to Make the
Difference That Makes the Difference!
It’s not hard to find a bargain these
days. Technology has made finding what you want for the amount you
want that much easier. What sets one provider of goods or services
apart from any other, then? Research shows that what drives customer
loyalty in today’s market is how an individual feels about doing
business with your organization. Unfortunately, not everyone processes
information in the same way. A cookie cutter approach to customer
service simply won’t do anymore.
The ability to decipher anyone’s
unique style of communicating allows your representatives to reach
deeper levels of rapport and relationship, facilitating the most
satisfying customer service experience possible. It's this ability
to understand and meet the most fundamental expectations of your
clients that will set your organization apart from the competition.
A Brain for Business™ combines time-tested
communication techniques with the very latest discoveries in the
science of how the brain codes information to achieve the highest
level of results for your organization and your clients.
CUSTOMER SERVICE PROFESSIONALS
WILL LEARN TACTICS AND STRATEGIES TO:
- Establish instant rapport with
even the most difficult people, whether face to face, online or
on the phone.
- Elicit customers' underlying wants,
needs and concerns in order to produce compelling (and ultimately
more satisfying) solutions, while fostering strong customer loyalty.
- Handle difficult situations and
resolve conflict easily and effectively; keep cool under pressure.
- Learn to use persuasive language
patterns with integrity and command for win-win results.
- Maintain a more resourceful, confident
outlook, on and off the job.
CUSTOMER SERVICE MANAGERS WILL
LEARN NEW STRATEGIES & TACTICS TO:
- Use precision language to more
efficiently execute service and reduce time spent per transaction.
- Achieve a personal state of excellence
for increased confidence and authority.
- Negotiate mutually beneficial
solutions and mediate effectively for successful conflict resolution.
- Create and maintain highly productive
group dynamics within the organization.
- More...
WHO WILL BENEFIT FROM PARTICIPATING?
Customer Service Professionals...Trainers...Training
Managers... Anyone who wants to enhance and expand their customer
service repertoire to include the latest communications techniques.
YOU WILL RECEIVE:
- Lively, interactive training geared
specifically to utilizing precision communication in the customer
service arena.
- Hands-on experience with each
of the techniques so you can use your new skills with command
and confidence.
- The ability to offer even more
value to your existing services, and distinguish your organization
even further from the competition.
For More Information, Call:
(949) 713-4936
(877) SDI-MIND (734-6463)
E-mail: mail@nlpla.com
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